Refund Policy
At MeddeyGo, we prioritize delivering high-quality products and ensuring customer satisfaction. If you encounter any issues with your order, we are committed to resolving them through returns, replacements, or refunds.
Eligibility for Returns/Exchanges
1. Short Shipment
- Notify us within 48 hours of delivery for incomplete shipments.
- Share the invoice and photos/videos of the package to initiate an investigation.
2. Damaged Product on Delivery
- Report damages within 48 hours of receipt.
- Provide photos/videos of the damaged product and packaging.
- Resolution options include:
- Replacement
- Local repair (reasonable repair costs reimbursed upon submission of proof). Customers may need to arrange repair services (e.g., electricians/carpenters).
- Refund
- Customers must repack items in the original packaging or arrange new packaging if the original is damaged. Repacking costs will be reimbursed.
3. Defective Product
- Notify us within 7 days of receipt for non-functional products.
- Share photos/videos to help our technical team resolve the issue.
- If unresolved, a replacement will be issued.
- Customers are responsible for repacking products in the original packaging. Repacking costs must be borne by the customer if original packaging is unavailable.
4. Incorrect Product Delivered
- Report within 48 hours if you receive an incorrect product.
- Share proof (photo/video) of the product received.
- The correct product will be delivered, and the incorrect product will be collected.
- Customers are responsible for repacking products in the original packaging. Repacking costs must be borne by the customer if original packaging is unavailable.
5. Change of Mind
- Returns due to change of mind must be initiated within 7 days.
- Products must be unused and in the original packaging.
- Customers are responsible for repacking costs if the original packaging is unavailable.
- For pickups arranged by us, courier charges will be deducted from the refund.
Non-Returnable Items
- Customized or personalized products (e.g., engraved items, occupational therapy or hospital furniture).
- Products showing signs of use, tampering, or missing accessories.
Replacement and Refund Policy
Replacement Process
- Upon receiving your complaint, we will assess the evidence and offer an appropriate resolution (replacement, repair, or refund).
- Replacement depends on stock availability. If the exact item is unavailable, a refund will be provided.
Refund Process
- Refunds will be processed via the original payment method within 7-10 business days after inspecting the returned product.
Courier Damage Claims
- In cases where the damage is due to courier handling, we will raise a claim with the logistics partner and provide a resolution based on their response.
Legal Jurisdiction
- Any disputes arising from this policy or transactions on MeddeyGo shall be subject to the exclusive jurisdiction of the courts in Delhi, India.
Frequently Asked Questions (FAQs)
Q1: What should I do if I receive a damaged product?
A: Report the issue within 48 hours of delivery. Provide photos/videos of the damaged product and packaging. Based on the assessment, we will offer a replacement, repair, or refund.
Q2: What if my order is incomplete?
A: If you receive a short shipment, notify us within 48 hours by sharing the invoice and photos/videos of the package. Missing items will be shipped after verification.
Q3: Can I return a product if I change my mind?
A: Yes, except for customized products (e.g., occupational therapy items or hospital furniture). The product must be unused, in its original packaging, and returned within 7 days. Return shipping charges will be borne by the customer or deducted from the refund if we arrange the pickup.
Q4: What happens if I receive the wrong product?
A: Contact us within 48 hours, providing photos/videos of the incorrect product and packaging. We will arrange for the correct product to be shipped and the incorrect one to be collected.
Q5: The product I received is not working. What should I do?
A: Report the issue within 7 days, sharing evidence (e.g., photos/videos). Our technical team will first attempt to resolve the issue remotely. If unresolved, we will send a replacement.
Q6: How long does it take to process a return or replacement?
A: Most issues are resolved within 7-10 business days of receiving all required details and the returned product, if applicable.
Q7: What if I want a refund instead of a replacement?
A: Refunds are available for eligible cases. Once the returned product is received and inspected, the refund will be processed within 7-10 business days.
Q8: Who pays for the return shipping?
A:
- For defective, damaged, or incorrect products, MeddeyGo covers the return shipping costs.
- For change-of-mind returns, customers bear the return shipping cost, or it will be deducted from the refund.
Q9: What if I lost the original packaging of the product?
A: Customers must arrange repacking of the product. If the original packaging is unavailable, the repacking expense will be borne by the customer.
Q10: Can I cancel my order?
A: Orders can be canceled before shipment. Once shipped, cancellations are subject to the return policy.
Q11: How do I contact customer support for returns?
A: You can reach out to us via:
- WhatsApp: +91 9310334275
- Email: cs@meddey.com
- Phone: +91 8586 012345
Q12: Can I return an item to a different address?
A: Return pickups can only be arranged from a new address if our logistics partner provides services in that area.
Q13: What if pickup service is not available in my area?
A: In areas where pickup service is unavailable, customers must courier the product to the designated address. The return shipping charges will be reimbursed upon submission of proof of payment.